Making Returns a Breeze at Vivi Lu!

We understand that sometimes things don't work out as planned, and that's okay! Returning or exchanging items at Vivi Lu is simple and hassle-free. Here's everything you need to know:

Returns & Exchanges:

    • You can return or exchange eligible items within 30 days of purchase.
    • Items must be in their original condition, with tags attached and unworn/unused.
    • Footwear should be returned in their original box to prevent damage.

Initiating a Return/Exchange:

    1. Locate your order confirmation email and click on the "Return/Exchange" link.

    2. Select the item(s) you wish to return or exchange and choose your preferred option.

    3. Print the provided return shipping label.

    4. Pack the item(s) securely in their original packaging, along with the printed return label.
    5. Drop off the package at any [Return Shipping Partner] location.

Refunds & Exchanges:

    • Once your return is received and processed, you will receive a full refund to your original payment method within 30 business days.
    • For exchanges, we will ship the new item to you as soon as possible.

Exceptions:

    • Please note that certain items, such as swimwear, undergarments, and personalized items, may not be eligible for return or exchange due to hygiene or customization reasons.
    • For more information on exceptions, please refer to our full Return Policy available here: Privacy Policy

We're Here to Help!

If you have any questions about the return or exchange process, please don't hesitate to contact our friendly customer service team at +1 773-807-5344 or shopvivilu@gmail.com. We're always happy to assist you!

Additional Tips:

    • We recommend trying on your items as soon as you receive them to ensure they fit properly and avoid missing the return window.
    • Keep your original order confirmation email and packing slip for reference.
    • Consider taking photos of the item(s) before returning them, just in case.

We hope this information makes the return or exchange process at Vivi-Lu as smooth and easy as possible!

Bonus:

To further enhance your return page, you can consider adding:

    • FAQs: Address common questions about returns and exchanges.
    • Live chat: Offer real-time assistance to customers.
    • Return status tracker: Allow customers to track the progress of their return.
    • Visual guide: Provide clear instructions with images or videos.

By making the return process transparent and user-friendly, you can build trust and encourage customers to shop with confidence at your online store.