Welcome to the Vivi Lu FAQ Page

Got a question? We’ve got answers! At Vivi Lu, we want your shopping experience to be as smooth and stylish as the pieces you love. Whether you're wondering about order processing, shipping times, sizing details, returns, or how to care for your favorite dresses – this page is your go-to resource. Take a look through our most frequently asked questions below. If you don’t see what you’re looking for, feel free to reach out – we’re always happy to help!

Look for stores that match your style, carry your size, offer good return policies, and have quality customer reviews. It also helps if they have a website or social media so you can preview items before visiting.
End-of-season sales, Black Friday, back-to-school season, and post-holiday periods are usually the best times to find discounts in clothing stores.
Most clothing stores list their size ranges online or on product tags in-store. If you’re unsure, ask a staff member or check their website for a size guide.
Fast fashion is often trendy and cheap but may wear out quickly. Higher-quality clothing usually lasts longer, fits better, and is made with more durable materials.
Yes, prices can vary. Some items may be discounted online, while others might be part of in-store promotions. It’s worth checking both before buying.
Use Google Maps or search terms like “clothing stores near me” to find local shops. Most results will show location, reviews, and hours.
Basic items include a well-fitting pair of jeans, plain t-shirts, a good jacket, neutral shoes, and seasonal items like a sweater or shorts.
Many stores restock weekly or monthly, especially during fashion seasons like spring or fall. Check their website or sign up for alerts to stay updated.
A good return policy usually gives you at least 14–30 days, allows returns with tags and receipts, and offers a refund or exchange.
Local stores often carry more unique pieces and offer personal service. Big chains usually have more variety and lower prices. It depends on what matters more to you—variety, price, or supporting small business.
A boutique is a small, curated shop that offers unique, often limited-edition clothing and personalized service. Unlike large department stores, boutiques typically focus on specific styles or trends and prioritize quality over quantity.
Boutiques often carry higher-quality pieces, focus on timeless styles, and provide a more personal shopping experience. Many also support local designers or sustainable fashion practices, giving your wardrobe more meaning and longevity.
Sizing varies by boutique, but many now offer inclusive ranges from XS to 3X or more. Always check the size guide and don’t hesitate to ask for help if you’re unsure—boutiques are known for their personalized customer support.
Boutique clothing may cost more than mass-produced items, but you're paying for better materials, craftsmanship, and exclusive designs. Many customers find that fewer high-quality pieces outlast cheaper, disposable fashion.
Look for details like stitching, lining, and fabric weight. High-quality garments will feel substantial, hang nicely on the body, and often include care instructions for long-term wear.
Some do, but many boutiques focus on curated or timeless pieces rather than fast trends. This makes it easier to build a wardrobe that feels unique and reflects your personal style.
Yes! Many boutiques now offer full e-commerce experiences with online exclusives, style guides, and even virtual styling sessions. Look for detailed size charts, return policies, and reviews to help guide your purchase.
Look for a boutique that aligns with your personal style, offers good customer service, and has transparent return policies. Bonus if they support sustainable fashion or women-owned brands!
Follow the care label instructions—many boutique items should be hand-washed or dry-cleaned. Store them properly (on padded hangers or folded neatly) to avoid wear and tear.
Absolutely! Boutique staff often love helping customers find pieces that flatter their shape and style. Don’t be afraid to ask questions or request styling tips—they’re there to guide you every step of the way.
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